0466449953hello@extramomentsmarketing.com

Privacy Policy

This Privacy Policy outlines how Extra Moments collects, uses, stores, and protects your personal information, in accordance with the Australian Privacy Act 1988 (Cth).

1. What We Collect

We may collect the following types of information:

  • Full name, address, phone number, and email address

  • Session-related information (e.g. dates, preferences, participants)

  • Images and video content captured during our services

  • Payment and transaction history

  • Signatures and written consents (e.g. model releases)

  • Any other information necessary to provide and market our services

2. How We Collect It

We may collect your personal information through:

  • Direct interactions (e.g. phone calls, emails, bookings)

  • Online forms or website submissions

  • Third-party platforms (e.g. Pixieset, payment processors)

  • Referrals or publicly available sources

3. Why We Collect It

We collect your personal information to:

  • Provide photography services and manage your bookings

  • Process payments and send invoices

  • Communicate important updates before and after your session

  • Deliver galleries, prints, and digital products

  • Promote our business (with your permission)

  • Meet administrative, legal, or insurance obligations

4. How We Store and Protect It

Your personal data is stored securely through cloud-based platforms with restricted access, passwords, and encryption. Physical records (if applicable) are stored securely and are accessible only by authorised staff. Data is retained only as long as needed for business or legal purposes and securely deleted or de-identified thereafter.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (e.g. printing labs, payment gateways)

  • Legal or regulatory authorities if required

  • Professional advisors, consultants, and insurance providers

  • Potential buyers or successors if our business is sold

  • Overseas providers when relevant to service delivery (reasonable steps will be taken to ensure compliance with Australian privacy standards)

We do not sell, rent, or trade your personal data.

6. Access, Correction and Complaints

You may:

  • Request access to the personal information we hold about you

  • Request corrections if you believe your details are inaccurate

  • Withdraw any consent you’ve previously given (e.g. marketing use of your images)

  • Lodge a complaint if you believe your privacy has been breached

All requests should be made in writing to our contact details listed below. We aim to respond within 30 days. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools to collect anonymous data for improving website experience. You may disable cookies in your browser settings if you prefer not to share this information.

8. External Links

We may include links to third-party websites on our site. We are not responsible for the privacy practices or content of those websites.

9. Updates to this Policy

This policy may be updated from time to time. Changes will be published on our website. Continued use of our services implies acceptance of the latest version.

10. Contact Us

If you have any questions about these Terms or our Privacy Policy, please contact:

Extra Moments
Sydney, NSW, Australia
Email: hello@extramoments.com.au
Phone: +61 0466 449 953